Refund policy

Returns & Refund Policy

Last updated: July 2026

We want every ROOT order to feel effortless. Because our products are dietary supplements meant to be taken safely, our returns policy follows the standards that apply to consumable wellness goods while keeping things simple and fair for you.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, we'll make it right. Please email us at inforootorigin@gmail.com within 30 days of delivery with your order number, a short description, and a photo of the item. Once approved, we'll send a replacement or issue a full refund to your original payment method.

Opened products

For health and safety reasons, opened or used supplements generally can't be returned or resold once the seal is broken, except where required by law. This never affects your rights for items that arrive damaged, defective, or incorrect.

Unopened products

If you've simply changed your mind, reach out at inforootorigin@gmail.com and we'll do our best to help. Unopened items in their original, sealed condition are considered case by case.

Lost in transit

If tracking shows a problem or your package doesn't arrive, contact us within 30 days of the estimated delivery date and we'll investigate with the carrier and take care of you.

Refunds

Approved refunds are returned to your original payment method. Replacements for approved claims are typically shipped within a few business days. If a refund is delayed, it can help to check with your bank or card provider, as posting times vary.

Here to help

Questions about a return? Email us at inforootorigin@gmail.com and our team will be glad to assist. You can also review our Shipping Policy and Contact page.